If you want customer satisfaction, look no further then Fido because recently this mobile communications provider won the top rank in the contract service segment amongst all providers in Canada. In fact, the 2007 Canadian Satisfaction Study, which was performed by independently by researchers from J.D. Power and Associates, researched how customers felt about their service, their mobile phone, and their overall retail experience with Fido. Their independent studies revealed that Fido received an index score of 700, which outranks at least six other Canadian wireless providers.

Contract and prepaid service providers achieve their rankings based on the following important customer satisfaction areas:

· Billing
· Quality of Calls
· Service Cost
· Over all customer service
· Service Plan Options

Determined by J.D. Power and Associates, Fido is currently the only postpaid national carrier to continuously be ranked above the industry average of the five areas listed above, while also receiving the best score in the wireless retail factor.

Sylvain Roy, SVP and General Manager, of Fido states that it is not possible to receive the "Highest in Customer Satisfaction with Contract Wireless Service” without a lot of people working to make it happen. He goes on further to thank their customers, who voted for Fido, and the employees, who have worked hard to ensure customer satisfaction and to create a better Fido. Roy also stated that receiving the award shows how committed Fido is to “living up to their brands promise” which is “Always by your side, with fairness, transparency, helpful suggestions and a rewarding experience from day one”.

Fido: A Canadian Company

Fido is a prepaid wireless provider that provides many Canadians with an array of wireless voice and data communications products, as well as a vast range of services. These services include international roaming for 200 countries. Rogers Wireless, the largest wireless provider in Canada and the only provider in Canada to operate on a global standard (GMS) technology platform, owns the entire Fido Company. Additional information can be obtained at fido.ca.

J.D. Power and Associates

J. D. Power and Associates, based in Westlake Village, California, is an ISO 9001-registered global marketing information services firm and is a unit of the The McGraw-Hill Companies. This firm focuses on certain aspects in business, such as market research, forecasting, improving performance, training employers, and customer satisfaction. J. D. Power and Associates bases how satisfied their customers are and the quality of service provided on consumer responses each year. Additional information on things such as car and health insurance, car reviews and ratings, and cell phone ratings, visit JDPower.Com

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