Microsoft alert customers regarding ActiveSync 4.0 problems

[Barry]

Microsoft alerted its Windows Mobile customers to an issue regarding ActiveSync 4.0 and the immediate steps the company is taking to resolve it and meet customer needs.

Some users of ActiveSync 4.0 have reported challenges when using the USB connection of their personal computer to connect to a device with Windows Mobile 5.0. In many cases, these challenges are likely caused by interoperability with desktop firewall applications or applications that manage network traffic. These applications appear to conflict with the TCP traffic between a device and the PC.

This issue only affects people with new devices just coming to market and running Windows Mobile 5.0 software and only when synchronizing directly to a PC when using a USB connection (wireless synchronization via Bluetooth, infrared or directly to a server or other services are not affected). In Europe, these devices include the iMate JasJar, iMate KJam, iMate SP5, T-Mobile MDA IV, T-Mobile MDA Vario, O2 Xda mini S and Pro, O2 XDA Exec, Orange SPVM5000, Orange Wizard, Orange C600, the Dell Axim X51v, HP iPAQ rx1955 Pocket PC, HP iPAQ hx2495 Pocket PC, and the HP hx2795 Pocket PC.

As a specific commitment with the community, Microsoft asks for your feedback I can/will pass on to the team. Please flag via comments function bellow any problems that the workarounds listed Microsoft's web site don't address, devices that Microsoft may have missed but where you face the problem described above or other problems relating to this issue that Microsoft may not be aware of.

An update for ActiveSync is scheduled to be available in late November, but customers may also resolve the issue manually immediately by visiting www.microsoft.com/windowsmobile.

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