Did you feel like T-Mobile is stolen from YOU?

[willy]

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I recently purchased an upgrade handset from T-Mobile web site. The shipping package arrived with the “IF SEAL IS BROKEN CHECK CONTENTS BEFORE ACCEPTING” label out side of the shipping package box. This is great the seal isn’t broken. I open the shipping box, found a factory box. Wow! Great added a layer of protection. There another plastic seal label “IMPORTANT …” but that seal is broken. Check the contents inside the factory packaged box compare to the contents label outside of the factory box.
What’s Inside?

• T-Mobile Wireless Handset
• AC Adapter (US)
• Lithium Ion Battery
• Stereo Earphones
• USB Sync Cable
• Getting Started CD
• Quick Start Poster
• Carrying Case
• SIM Card
• Welcome Guide

Wait a second, SIM Card… I don’t find it anywhere inside the factory box or in the shipping box.
Check everywhere else, I couldn’t find the SIM Card. I thought I had lost it somewhere. I contact T-Mobile customer care. They said that warehouse worker remove the SIM Card from the factory sealed package box before they ship it to me. I couldn’t find any policy or document from the T-Mobile website stated that T-Mobile will open the factory sealed package box and remove any contents from the box and keep them without notifying the customer or having a written policy to show consumer. I don’t find any package slip or document inside the shipping or factory box stated that they had removed content from the sealed factory box. So, I asked to have one pick up from the local store or they can ship me the SIM Card. They say ‘they just would not ship a SIM Card nor letting me pick up a SIM Card from the local store.’ The SIM Card cost $19.99 if you need to purchase one from the store or internet. What happen to the one that is inside the sealed factory box?
Did you feel like T-Mobile is stolen from YOU? Cause I did. If the item is inside the factory packaged box, then it should stay inside the sealed factory package box. It doesn’t matter you purchase as a new activate customer or upgrade handset customer. What rights does T-Mobile have to remove any item from the factory sealed package box, and turn around to charge customer $19.99 for a new SIM Card. You don’t know if the handset was new or returned item from other customer, since the seal had broken from the factory packaged box. Now I have to pay shipping charge to RETURN this handset to T-Mobile. I think this fall in the consumer protection statutes. What happen to the fare business practice act? [mad]
I had AT&T/Cingular in the pass, and I order upgrade handset from AT&T/Cingular they didn’t remove any item from the sealed factory box. I receive the factory packaged box was still sealed as they arrived. [cool]

[ronehowe]

Did you get a contract for a brand new customer with a new phone or just an upgrade of your phone? You can only upgrade the phone if you already had a contract with Tmobile that just ended or will end within a month. It sounds like you just upgraded your phone renewing your contract. If you upgraded is because you already had a contract with Tmobile and you already had a sim card, in this case they will not give you a new sim card otherwise you would lose you number. You are supposed to get the sim card from your old phone and insert to your new phone, and that will make work. So, no I don't think they are stilling from you.

[nwahs]

Ok, explain WHY T-mobile would send you a SIM card. If you are UPGRADING, then you already have one with your number on it. They would lose money for every SIM card they sent out. You know, they are a buisness too....
Sending you a new SIM card would be pointless. There is no reason for them to do that. Think about it.
I have 2 extra SIM card just sitting around that I got with replacment phones. They don't do any good.