Verizon Shortcut to Customer Services

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A Verizon customer can reach a live customer service representative by short-cutting the introductory menu when they call Verizon Wireless customer service (at *611 from a Verizon Wireless phone or calling 1-800-922-0204 from any other phone) by entering "0, 0" or "0, 4". Yet, more than 70 percent of customers choose automated services to get account balance, payment or minutes remaining information, or to find the closest Store. A new call-in menu has cut by more than one-third - to 22 seconds or less - the introduction to automated account information as part of an ongoing upgrade of company systems customers can access by phone.

Overall, more customers - 5 out of 6 - are accessing their account information, including monthly balance, payment and minutes-used, via a variety of the company's automated self-serve options. In an average day, the Verizon Wireless customer service network of stores, call centers and automated services handles 3 million customer transactions, including 380,000 calls and emails to one of the company's 24 US-based call centers.

Here are some other ways customers can access detailed information about their accounts:

- Need account balance information? Dial #BAL (#225) from your Verizon Wireless phone for account payment and balance information, or #MIN for minutes used.
- How many TXT Messages have been sent? Dial #DATA (#3282) from your wireless phone for the number of TXT Messages sent and received during the current monthly billing period.
- Need access to all of your account information? Log on to your passcode protected online account.

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