Apparently T-Mobile Exceeds Verizon in Satisfaction

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T-Mobile has moved ahead of Verizon in customer satisfaction, according to a survey by Vocal Laboratories. The survey draws on the experiences of individuals who provide Vocal Labs with feedback on their customer-service experiences. This was the company’s 11th quarterly SectorPulse study.

T-Mobile USA kept its A grade in customer satisfaction and B in call completion, which according to Vocal Labs is a measure of the percent of callers who are able to complete their business with customer service in a single call. Verizon Wireless, meanwhile, kept its B in completion but dropped from an A to a B in satisfaction, putting it on even footing with Cingular.

Sprint Nextel stayed in last place among the four national carriers, dropping from a B to a C in satisfaction and holding steady at a D in completion.